Forum Discussion

imanmafi's avatar
imanmafi
Community Member
9 years ago

COMPRESS LENGTH MISMATCH ERROR

Hi I just started experiencing this problem today. The projects cannot be saved and the COMPRESS LENGTH MISMATCH ERROR pops up. Please help!
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
6 years ago

Hi Dave!

So sorry you're hitting this snag! I'm happy to help.

Have you tried importing the file into a new project? If so, I'd also recommend seeing if there's a working version of the file in the Temp folder. 

If you tried both of these, let's get our Support Engineers involved. You can use this link to reach out to our Support team. We'll work with you 1:1 to find a fix!