Forum Discussion
Constant error reports when previewing or publishing a file
I'm working in Storyline 360. I'm creating an eLearning game for a client which includes a lot of triggers and some JavaScript. Every time I go to preview a slide or publish the game to test it, I get the Storyline error reporting screen. I'm working locally and the software is up to date. Is there anything else I can try?
Hello Gemma!
I'm sorry you are experiencing error reports when publishing or previewing your file.
I have a couple of questions in order to better assist you:
- Have you attempted to repair Storyline 360? Here are the instructions.
- Could you please share the specific error message you are receiving?
If you are still having trouble, we'd be happy to take a look at your file and troubleshoot with you in this thread or privately in a support case. Whatever you are most comfortable with.
the errors are normaly documented in the log files
open in windows file explorer
%LocalAppData%/Articulate/360/Logs/
-> Storyline_STABLE_yyyymmdd_hhmmss.log
send these files to articulate in a support case
