Content in scroll panel read by JAWS

Hi Garry!

I've responded to you in this discussion. We'll continue the conversation over there!

Lauren, 

I did see the response and thank you, I have since sent that information on to the team that does our testing, hoping this resolves their screen reading issues. Appreciate the quick feedback. 

Hello Lauren,

So we have attempted to use the insert/space combination as you suggested, when doing so it does allow for reading of the text via the down arrow key, but the scroll panel does not follow or move while doing this? Would it be possible for a screen recording to be created to show this process. Is the screen reader supposed to read automatically once has focus of the text? Right now when I get into it, it only reads a short segment and requires the down arrow to be pressed again to continue into the next short segment. 

Again any help in the matter would be appreciated!

Hi Garry!

I'm glad learning to use Browse Mode with your screen reader worked for you.

The behavior you are now experiencing is expected screen reader behavior and is not specific to Articulate. 

• The scrolling panel does not follow when the screen reader reads the text.
  • The primary audience for screen readers is people experiencing visual disabilities, so there is no need for the text to be displayed.
• The screen reader only reads a short segment of text.
  • If your content is broken into paragraphs, this would be an expected pause, or you could run into the character limit for your screen reader. Screen reader users are accustomed to using the down arrow to continue reading based on their settings.

I'm attaching a screenshot of the JAWS settings for reference.

Hello all, I appreciate the continued support from the community but I'm not out of the woods yet. So I provided all the suggestions you have provided to our 508 team and they are still unable to get this to read correctly. That said I tried something else, I added a state to the text field to allow it to have focus, which it does and it reads perfectly now, the only problem we are running into now is when it finishes reading it calls it out as a button. 

Is there a way to remove the "button" tag from it when adding a state to a text field. I have checked and the button set is already set to none. 

Thanks

Also as a side note, I just had a friend attempt to use the Insert/Spacebar suggestion you recommended using JAWS and it does not work. This does work with NVDA but not JAWS. 

There is an example of this I sent earlier in this conversation. The issue is, I was told in order to get a screen reader to move into a scroll panel and read the content you need to use insert/spacebar, this works for NVDA and Microsoft's screen reader, but it does not work on the current version of JAWs which is what is being used in this case. I cannot send in the exact file for security reasons so the example will have to suffice. When they attempt to use insert/spacebar, JAWs just reads out "spacebar" every time it is attempted. I know this used to work with JAWs not sure where/when the change happened, but it no longer works. I am guessing the functionality is still there, just with different hot keys. 

Thank you, Garry.

I realized our disconnect in conversation here because you have posted in two places with the same issue.

I found your .story file here.

You're right. JAWS isn't changing modes using that command like it used to. So, the issue seems to be with screen reader navigation.

I had to pull out my survival guide, Desktop Screen Readers Survival Guide, to find that it was the NumPad Plus (+) key. Also, the ESC key seems to work as well. This will allow the screen reader to read the content within your scrolling panel.

Thank you, will pass that along, I had seen the (+) mentioned in a few articles but it was not clear if that was absolute. I apologize, I thought this was the post I had uploaded to. I appreciate you looking into this for me and coming up with a resolution.