Forum Discussion

MatheusGenovez's avatar
MatheusGenovez
Community Member
2 years ago
Solved

Copied course video issue

Hello! I've encountered an issue when duplicating a course in Rise. The videos uploaded to the copied course do not play, and I receive an error message stating, "The media could not be loaded, ei...
rise 360
  • EricSantos's avatar
    EricSantos
    16 days ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issues you encountered:

    • Fixed: Video files with spaces in their names failed to upload when the Preserve file quality option was enabled.
    • Fixed: Videos files with _NOPROCESS_ in the filename failed to load when a course was duplicated.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported.

PeterLocke's avatar
PeterLocke
Community Member
2 years ago

Hi team,

I'm also experiencing the same video issue as Russell when duplicating a course. The issue also occurs when sending a copy of the course to another Rise user. Please can you advise if I need to submit a separate ticket - or should I just wait until the issue is resolved?

Thanks, Peter

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Peter!

Sorry to hear you've also run into this setback!

As I shared with Russell, we have this behavior logged as a bug in Rise 360. I've included your voice in the bug report so you can be notified as soon as a fix is available. Thank you for your patience while we work through this issue!