Forum Discussion
Copied course video issue
Hello!
I've encountered an issue when duplicating a course in Rise. The videos uploaded to the copied course do not play, and I receive an error message stating, "The media could not be loaded, ei...
Hi team,
I'm also experiencing the same video issue as Russell when duplicating a course. The issue also occurs when sending a copy of the course to another Rise user. Please can you advise if I need to submit a separate ticket - or should I just wait until the issue is resolved?
Thanks, Peter
Hi Peter!
Sorry to hear you've also run into this setback!
As I shared with Russell, we have this behavior logged as a bug in Rise 360. I've included your voice in the bug report so you can be notified as soon as a fix is available. Thank you for your patience while we work through this issue!
