Copied course video issue
Oct 18, 2023
Hello!
I've encountered an issue when duplicating a course in Rise. The videos uploaded to the copied course do not play, and I receive an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported."
Initially, I believed this problem occurred due to copying the course and changing its folder location. However, I conducted a test by simply duplicating the course and leaving it in the same folder, and the issue persisted.
I would greatly appreciate any assistance or suggestions on how to resolve this issue. It would significantly improve my workflow.
3 Replies
Hi Mattheus,
Thanks for reaching out to our support team. I'm glad you were able to resolve this issue by re-uploading your videos. If you have any further concerns, feel free to reach out to us again! We'll be happy to help.
There needs to be a resolution for this. Causes a ton of extra work.
Hi Mark!
Sorry to hear you've also been affected by this issue!
I see that you've connected with our support engineers through a support case. Smart move! It looks like my teammate Wilbert replied to your e-mail with some follow-up questions.
We can continue troubleshooting through your case to help keep all information in one spot.