Copied course video issue

Oct 18, 2023

Hello!

I've encountered an issue when duplicating a course in Rise. The videos uploaded to the copied course do not play, and I receive an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported."

Initially, I believed this problem occurred due to copying the course and changing its folder location. However, I conducted a test by simply duplicating the course and leaving it in the same folder, and the issue persisted.

I would greatly appreciate any assistance or suggestions on how to resolve this issue. It would significantly improve my workflow.

3 Replies
Steven Benassi

Hi Mark!

Sorry to hear you've also been affected by this issue!

I see that you've connected with our support engineers through a support case. Smart move! It looks like my teammate Wilbert replied to your e-mail with some follow-up questions.

We can continue troubleshooting through your case to help keep all information in one spot.