Forum Discussion

MatheusGenovez's avatar
MatheusGenovez
Community Member
2 years ago
Solved

Copied course video issue

Hello! I've encountered an issue when duplicating a course in Rise. The videos uploaded to the copied course do not play, and I receive an error message stating, "The media could not be loaded, ei...
rise 360
  • EricSantos's avatar
    EricSantos
    16 days ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issues you encountered:

    • Fixed: Video files with spaces in their names failed to upload when the Preserve file quality option was enabled.
    • Fixed: Videos files with _NOPROCESS_ in the filename failed to load when a course was duplicated.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported.

RussellEngoran's avatar
RussellEngoran
Community Member
2 years ago

I have experienced a similar issue.

When I duplicate a RISE course with videos, that include "_NOPROCESS_" in their name, the videos work in the original course, but fail to load in the dupe course every single time.

The "_NOPROCESS_", by the way, is listed as a RISE best practice to keep a video file as/is and not re-compress.

I submitted a ticket on this and they verified that it is a bug in the system and they are working on it.