Forum Discussion

JessicaEwing-fe's avatar
JessicaEwing-fe
Community Member
2 months ago

Rise Copy Not Appearing in Dashboard

Good morning! A coworker of mine (on a separate / private Articulate account and not on our teams' account) sent me a copy of their Rise course to QA and bring to Go Live.

When I click on the button in the email "My Courses" it takes me to my Rise dashboard but there's no copied file there.

Any ideas?

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 months ago

    Hello Jessica,

    Thanks for reaching out!

    Please sign out and then back into your account to see if this refreshes the dashboard and allows the course to appear. You'll want to ensure that you're signed in as the account where the course was shared. 

    If signing out doesn't work for you, please open a case with our support team here so we can investigate what happened.

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