Forum Discussion

MatheusGenovez's avatar
MatheusGenovez
Community Member
2 years ago
Solved

Copied course video issue

Hello! I've encountered an issue when duplicating a course in Rise. The videos uploaded to the copied course do not play, and I receive an error message stating, "The media could not be loaded, ei...
rise 360
  • EricSantos's avatar
    EricSantos
    16 days ago

    Hello everyone,

    I'm happy to let you know we released a new update for Rise 360! This update fixes the issues you encountered:

    • Fixed: Video files with spaces in their names failed to upload when the Preserve file quality option was enabled.
    • Fixed: Videos files with _NOPROCESS_ in the filename failed to load when a course was duplicated.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported.

PeterLocke's avatar
PeterLocke
Community Member
2 years ago

Hi Steven,

I'm following up to see if there's been any progress on this issue please? The "Pro tip" on the Articulate support page has not been modified / removed and still advocates for using the _NOPROCESS_ method to avoid video compression being applied, yet this bug still appears to persist.

As a user who shares and duplicates many video-heavy courses, and who chooses to use the _NOPROCESS_ method to keep SCORM file sizes as small as possible, it would be great to get a guide as to when this bug will be fixed, if possible.