Forum Discussion
AI Features Not Showing UP
Hey Community,
I'm in the process of trying to update some yearly content and when I went to utilize the new AI features in Storyline, they were not showing up. I confirmed that I had an active, yet none of the features were available. I thought it might just be that I was trying to update an older piece of content (from before I had the AI License) but I opened up a more recent piece of content and the features were still not showing up. Is anyone else running into this problem? I'm trying to figure out if perhaps they just got disabled or if there is something else wrong here.
Thanks.
what version of storyline are you using, have you tried updating?
I just reached out to support for this but noticed it only today. Seemed to be there earlier this week, before the New Year. I have months of work tied up in AI use and now can't even edit it.
Hi Nathan,
I see that you're working with my colleague Woojin over in your case. You're in excellent hands!
We'll continue the conversation in your support case.
Have a wonderful start to 2025!
Hello Luciana,
I am actually running into this exact issue. I had AI features and now they have all disappeared. Same situation where my work is now connected to it and I can't access it. I tried signing in and out of Articulate 360, but to no avail. Any help would be greatly appreciated!
Hi there! I am also experiencing the exact same issue. Has anyone been able to figure out how to fix it?
Hi TaylorFuller!
Sorry to hear you're also having trouble accessing the AI Assistant tools!
This issue may be related to an expired session token, which prevents the Articulate 360 app from accessing Articulate services. As a troubleshooting step, please try signing out, then signing back into the desktop app:
- Open the Articulate 360 desktop app.
- Click the drop-down arrow in the upper right corner of the desktop app and choose Sign Out.
- Sign in again. If you see the desktop apps listed, open Storyline 360 and try using the AI Assistant.
If that doesn't do the trick, please connect with our team through a support case. They'd be happy to assist further!
I ran into this issue. To fix it, I logged out closed the program and restarted. When I logged back in, the AI features were available. Hope this helps!
Thank you so much!! I had restarted my computer and that did not work. I had not thought of signing out and back in, but that did the trick! Thank you!
Hi CortneyDembn298!
Glad to see the community has been helping you!
I noticed you've also connected with my teammate Robby, through a support case. Great to hear that logging out, then back into the Articulate 360 desktop app resolved your issue!
If you run into any setbacks moving forward, please let us know!
In the end I had to uninstall and reinstall Articulate Storyline for the AI tools to come back.
