Forum Discussion
AI Features Not Showing UP
Hi TaylorFuller!
Sorry to hear you're also having trouble accessing the AI Assistant tools!
This issue may be related to an expired session token, which prevents the Articulate 360 app from accessing Articulate services. As a troubleshooting step, please try signing out, then signing back into the desktop app:
- Open the Articulate 360 desktop app.
- Click the drop-down arrow in the upper right corner of the desktop app and choose Sign Out.
- Sign in again. If you see the desktop apps listed, open Storyline 360 and try using the AI Assistant.
If that doesn't do the trick, please connect with our team through a support case. They'd be happy to assist further!
Hello StevenBenassi !
We were also facing the issue of AI features not accesible .
We tried all these steps but its not working for one of the account .
1. Sign out and Sign in to Articulate
2. Updating Storyline
3. Uninstalling and reinstalling the software
4. Restarting the system
Could you kindly help us ?
Hi Aleena!
Sorry to hear that AI Assistant features are not showing up on your end!
I see that my teammate Mcgem is handling the support case you've already created. It looks like he just replied to your email, sharing feedback and suggestions.
Let's continue the conversation through your case.