Forum Discussion
AI Features Not Showing UP
Hey Community, I'm in the process of trying to update some yearly content and when I went to utilize the new AI features in Storyline, they were not showing up. I confirmed that I had an active, ye...
Hi there! I am also experiencing the exact same issue. Has anyone been able to figure out how to fix it?
Hi TaylorFuller!
Sorry to hear you're also having trouble accessing the AI Assistant tools!
This issue may be related to an expired session token, which prevents the Articulate 360 app from accessing Articulate services. As a troubleshooting step, please try signing out, then signing back into the desktop app:
- Open the Articulate 360 desktop app.
- Click the drop-down arrow in the upper right corner of the desktop app and choose Sign Out.
- Sign in again. If you see the desktop apps listed, open Storyline 360 and try using the AI Assistant.
If that doesn't do the trick, please connect with our team through a support case. They'd be happy to assist further!
