Forum Discussion

AlethaMusser-46's avatar
AlethaMusser-46
Community Member
6 years ago

copy and past text on slide to notes causes crash

When I copy and paste text on the slide to the notes, it frequently causes storyline to crash. 
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
6 years ago

Hi Aletha,

So sorry to hear about the frequent crashing! 

I'm having trouble recreating any issues when copying/pasting slide text into the notes panel in Storyline 360 Update 43. What update of Storyline 360 are you running?

Our Support Engineers can also investigate in real-time while you copy and paste text. Let us know if you could screen share with us: 

AlethaMusser-46's avatar
AlethaMusser-46
Community Member
6 years ago

Katie,

I have the latest version: 3.43.22859.0.

Aletha

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    6 years ago

    Thanks for those details, Aletha!

    Since you're up to date, we'll want to move on to testing the file. Would you mind sharing the affected file with us? Here's a private upload link.