copy and past text on slide to notes causes crash

Hi Lauren, I'm having the same problem. On Thursday last week, I started having problems with Storyline crashing when I copy and paste objects in my course--mostly on slide layers. Strangely, the crashing seems to start happening shortly after 5:00 p.m. On Friday and today, everything worked great until shortly after 5:00, and then it crashes every time I try to copy/paste an object to reuse it (so I don't have to build it). I lose several minutes of work if I forget to save before attempting to paste. About one out of seven times, it'll paste okay, but I'll have several crashes within the span of ten to twenty minutes. Yesterday, everything worked fine. No crashing at all. I had the latest update installed, but I reverted to the previous version to see if that would make a difference, and it does not. I'm not sure the updates have anything to do with it. I installed the latest update two weeks ago, but only started having problems last Thursday.

Why on earth would the time of day matter? Why didn't I have issues yesterday, but I did Friday and today? It makes me wonder if there is something wrong with the Articulate network that we have to be signed into in order to use the tool? Not sure if this is related, but yesterday morning, I had an Articulate sign-in issue (blank sign-in dialog box). I had to restart my computer, and then I could sign in. 

I opened a case on Friday, and Cleo Sinues wants me to follow steps to uninstall, clean up the files, and then reinstall. I'll need my help desk's assistance to do this, so we'll attempt it hopefully tomorrow, but if it doesn't fix the problem, Cleo will be hearing back from me. Case #02416566.

Thanks,

Lisa