Forum Discussion

AlethaMusser-46's avatar
AlethaMusser-46
Community Member
6 years ago

copy and past text on slide to notes causes crash

When I copy and paste text on the slide to the notes, it frequently causes storyline to crash. 
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
6 years ago

Hi Lisa,

I appreciate you taking the time to walk us through your timeline, and I'm so sorry to hear about the constant crashing. 

We definitely want to sort that for you, and great move to open a case. I looped Cleo in on your updates, and we will wait to hear back on how the reinstallation goes. 

In the interim, I found a similar report where disabling Unicode UTF-8 support helped with the crash during copy/paste. Here are the steps:

  1. In Windows, open Settings
  2. Click Time & Language
  3. Click Language
  4. On the right side under Related Settings, click Administrative Language Settings
  5. Under the Administrative Tab, click Change System Locale (admin rights required)
  6. Uncheck the box labeled Beta: Use Unicode UTF-8 for worldwide language support 
  7. Reboot if asked when changing this setting
✎ Short video demo of the steps: Disabling Unicode UTF-8 for worldwide language support

We are standing by, with our fingers crossed!