Corrupt Data, unable to save.

Hi Morpheus,

I'm really sorry you've run into an issue with a corrupt data. It's an awful position to be in, made only more frustrating by how tricky it is to track down the cause of the corruption. There are a few things that we know contribute to corruption, and the majority of users who follow the best practices outlined here don't run into any of these corruption issues.

I did see that my colleague, Richard, was able to recover some of your file, so I'm glad you opened a support case with us. If you have any trouble with that file, please let Richard know! We're here to help.

For future reference - Close the corrupted file. Open Storyline and create a new project. Imported the old file and then save. It should work.

I just lost 6 weeks of work due to a corrupted file -- lesson learned the hard way. No temp files. Not able to import in to a new project. I will definitely create versions in the future and stop working off a network drive. I did publish a version of my mostly completed course to Review 360. Does anyone know if this version can be converted for use in my LMS? 

I hear there may be a third party company that can recover the file, does anyone know anything about that possibility?

Christy,

I can very well understand your frustration. I have been through it and now I save a new version every hour. What error message are you getting?

You may try the following

1. Make a copy > rename and then try to open

2. Restart the computer and try

3. Clear the temp, plug-in patches and system junk file and then try. I use 360 Total security cleanup to clear these unwanted files.

Following are some of the reasons that I have observed which caused my projects to crash.

1. Doing too many undo.

2. Low computer RAM

3. Using too many variables.

Getting the source from the published version is not possible in many applications/programs not sure about Storyline because is renames every asset.

Thanks, Ansh. Yes, I have tried renaming the file and opening the copy. I also tried importing the copy but I get this error message: the file is being used by another process or you do not have the proper security permission to access this resource." I think I'm running out of possible solutions. Any other ideas before I start redevelopment?

you may try copying this .story file and opening it in another computer.

Thanks, Ansh. I believe when I created a case and sent my file to Articulate support they tried that. Lesson learned and I will be saving versions like crazy in future work. Thanks for the support, everyone!

Good morning,

I have a course with a history of CorruptData, so I work on my hard drive and back up often on a network drive. The course is 99% done.  Yesterday I had to recreate it from a previous version.  This morning I redid all of the player stuff that gets lost when importing all the slides into a new presentation.  I saved it.  I backed it up.  I published it.  I realized I hadn't replaced one old audio file with a new audio file.  I made that one change.  I tried to save it.  CorruptedData. Yesterday I deleted the temp files. I'm at a loss.  I can't bring myself to spend 2 more hours getting back to where I was.

How do I open a support case?