Forum Discussion

AdellBrown-3ba1's avatar
AdellBrown-3ba1
Community Member
8 years ago

Corrupt Data, unable to save.

I am trying to finish up a Course due tomorrow, and I keep getting a message that says the project file could not be saved, CorruptedData.  I have been saving this course to my hard drive, and I sav...
storyline 360
AlisonCoops-021's avatar
AlisonCoops-021
Community Member
6 years ago

Hi Christy, My course does have video in it, but I didn't import it onto the slides.  The previous developer did.  When I have to recreate the course now and try to import all of the slides into a new course, the video slides end up missing. So I have a separate story file that has the video slides and I import them from that.  I didn't quite understand all of your importing/exporting.  Is there something you did that was different than I'm doing?

I submitted a support case, but I haven't received a confirmation.  Is there a way to know if my case and attachments were successfully submitted?

VinceScoma's avatar
VinceScoma
Community Member
6 years ago

Hi Alison,

Thank you for letting us know! I searched for your Support Case but I wasn't able to find a recent submission. You typically would receive a follow-up response that your case has been opened. 

Since I wasn't able to find one, I went ahead and opened up a case on your behalf. Please be on the lookout for an email from Articulate Support! 

  • AlisonCoops-021's avatar
    AlisonCoops-021
    Community Member
    6 years ago

    I'm trying to submit the case again. Is there a file size limit on
    attachments?

    Thanks,

    *Alison *