Forum Discussion
CORRUPT FILE CANNOT OPEN PROJECT
Hi StevenVoorhees!
So sorry to hear you've been affected by file corruption while authoring in Storyline! I understand how frustrating that can be!
Thanks for sharing the troubleshooting steps you've tried so far. I noticed you've also opened a support case that my teammate Chester just received. You're in excellent hands working with him and he should be reaching out to you via e-mail, shortly.
In the meantime, you’ll want to ensure you're working off your local drive. Working on a network drive or external drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. Also, this article outlines the common causes and solutions to file corruption.
- AnnTheriault-d228 days agoCommunity Member
Hello, I am having the same issue. How can I get a support case opened?
- KellyAuner28 days agoStaff
Hi AnnTheriault-d2,
I've opened a support case on your behalf and sent an email your way!
We can continue the conversation there to keep all information in one place.