Forum Discussion
Corrupted Temporary FIle - Oh no!!!
I have been working on my Storyline all day when it just died, usually in this situation I can open the file again and it shows what it has recovered, but its saying locked by another process and to...
unfortunately when it gets locked it does not autorecover, I have not found a way around this.
This is not good... so the whole day's work is lost. :(
Hello Paul!
Sorry for the trouble! We definitely want to work with you to see if we can find a working version of your project. Can you first look to see if you have a version in your temp folder?
Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
I've also started a case on your behalf to have our Support Engineers work with you directly to make sure this doesn't happen again! You should've received an email confirmation for the case. Feel free to reply if you have additional questions!
