Forum Discussion
Course completions not recording for some users
I'm curious to hear if there's been any resolution to this problem. I've been running into the same issue with my clients. One client is using SuccessFactors, with a variety of browsers across the company but we've been encouraging them to use Microsoft Edge for elearning. The other is using Cornerstone with Chrome. There doesn't seem to be a common denominator underlying who is impacted and who isn't, and some learners complete the training 4 - 5 times without ever being able to get the system to update their completion status. I haven't been able to recreate the problem on my end, and neither have the LMS administrators - the modules themselves seem to be fine. For what it's worth, I include a large exit button with instructions to learners to click it to exit the course. It's been a very frustrating issue. Is there anything more I can do on my end?
Hi there, Anna. It sounds like you've done everything you can to mitigate any issues with course completions.
We are investigating some scenarios where completion isn't being recorded, and it would be helpful to have a look at your output. You can privately share your output with us by clicking here. We keep everything confidential and delete it once we're done troubleshooting.
