Hello! I am new to Storyline 2 and working with my first LMS implementation. We are attempting to publish courses (very basic - read slides and take a quiz) and make them available to our users on their mobile devices in addition to at their desks. We have played around with a lot of the settings based on various threads we've read, but I haven't yet found a combination that works correctly. We can get the courses to launch just fine on android devices, but on iOS devices the player will load fine, the buttons work and as the user advances we can see that it's advancing in the menu, but the actual content area is blank.
\n
We've tried uploading a sample course to scorm cloud, but there we are experiencing this same issue on both iOS and android devices.
\n
Here's what how we're publishing currently:
\n
\n- In the player settings we've gotten the closest by choosing \"Resize browser to optimal size\" and \"Lock player at optimal size\" with the \"Launch player in a new window...\" option deselected.
\n- When publishing we are publishing for LMS and selecting the \"Include HTML5 output\" option and deselecting the option to \"Use Articulate Mobile Player for iOS or Android\"
\n- We are currently publishing for SCORM 1.2 (2004 adds some very unattractive html code to the player window in our LMS). Tin Can is not supported by our LMS.
\n
\n
Any help would be greatly appreciated!
","kudosSumWeight":0,"postTime":"2016-03-31T13:01:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:694288_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hello! I am new to Storyline 2 and working with my first LMS implementation. We are attempting to publish courses (very basic - read slides and take a quiz) and make them available to our users on their mobile devices in addition to at their desks. We have played around with a lot of the settings based on various threads we've read, but I haven't yet found a combination that works correctly. We can get the courses to launch just fine on android devices, but on iOS devices the player will load fine, the buttons work and as the user advances we can see that it's advancing in the menu, but the actual content area is blank.
\n
We've tried uploading a sample course to scorm cloud, but there we are experiencing this same issue on both iOS and android devices.
\n
Here's what how we're publishing currently:
\n
\n- In the player settings we've gotten the closest by choosing \"Resize browser to optimal size\" and \"Lock player at optimal size\" with the \"Launch player in a new window...\" option deselected.
\n- When publishing we are publishing for LMS and selecting the \"Include HTML5 output\" option and deselecting the option to \"Use Articulate Mobile Player for iOS or Android\"
\n- We are currently publishing for SCORM 1.2 (2004 adds some very unattractive html code to the player window in our LMS). Tin Can is not supported by our LMS.
\n
\n
Any help would be greatly appreciated!
"},"Conversation:conversation:694288":{"__typename":"Conversation","id":"conversation:694288","solved":false,"topic":{"__ref":"ForumTopicMessage:message:694288"},"lastPostingActivityTime":"2022-06-03T09:49:03.000-07:00","lastPostTime":"2022-06-03T09:49:03.000-07:00","unreadReplyCount":17,"isSubscribed":false},"ModerationData:moderation_data:694288":{"__typename":"ModerationData","id":"moderation_data:694288","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:694288_1":{"__typename":"Revision","id":"revision:694288_1","lastEditTime":"2016-03-31T13:01:04.000-07:00"},"ForumReplyMessage:message:694296":{"__typename":"ForumReplyMessage","id":"message:694296","conversation":{"__ref":"Conversation:conversation:694288"},"author":{"__ref":"User:user:223154"},"revisionNum":1,"uid":694296,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Course Content Not Displaying on iPhone","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:694296"},"parent":{"__ref":"ForumTopicMessage:message:694288"},"body":"I received your invite, and I see what you mean now. :)
\n
Yes, the slide contents are blank for me when viewing the course you published on our iPad here. I'm not sure if this is a publishing problem or what. Are you running the most recent update of Storyline? Have you tried a new 1-slide test course to see if it behaves the same way? You may need to contact support on this one.
","body@stringLength":"441","rawBody":"I received your invite, and I see what you mean now. :)
\n
Yes, the slide contents are blank for me when viewing the course you published on our iPad here. I'm not sure if this is a publishing problem or what. Are you running the most recent update of Storyline? Have you tried a new 1-slide test course to see if it behaves the same way? You may need to contact support on this one.
","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-04-01T08:30:27.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:694296_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1737545538915":{"__typename":"CachedAsset","id":"theme:customTheme1-1737545538915","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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