Forum Discussion
Course Freezing
I'm having major issues with a course, up until the past few days it's been fine (it's been in development for about a month now), but now the audio and visuals are freezing but the scrubber bar kee...
Update: we believe we have the course figured out. After more investigation we found that a background video was the source of the issue. There are a few possibilities of why we think it was the cause of the issue.
Either the mp4 itself had an encoding issue, it was too long of a video, or the fact that it was placed on slide layers caused the course to not load properly.
Whatever the cause, we replaced the video with a static image instead and it's now working properly.