Forum Discussion
Course in Review 360 freezes every now and then
My course in Review 360 freezes every now and then. I have about 15 Storyline interactions within the Rise lesson. None are more than 7mg. Is there a reason why it keeps crashing?
Hi T,
I'm sorry you've hit this snag; I'm happy to help troubleshoot! I haven't seen other reports of Review 360 courses having problems with Storyline blocks, so let's start with the following items:
- Please clear your browser cache and cookies, then reaccess the course.
- Use Incognito mode to rule out possible browser extensions that may be causing the problem.
- Use a different browser; ensure your browser has the latest updates and JavaScript is enabled.
- Use a different network. If you're using a VPN, try disconnecting it and see if it helps.
We'd be happy to dig deeper if the issue persists. Kindly share the browser and browser version you're using, as well as the affected Review 360 link. You can share it here or privately in a support case. Thank you!
