Forum Discussion
Course Not Functioning on "Replay"
My organization is new to Articulate and therefore we have built several test courses to see how Articulate files function and communicate with our LMS. We've encountered some issues. Almost all see...
Good afternoon. I have recreated the two versions of our typical course templates. Single test with a video and Dual test with video. The purpose of the dual test is to provide our learners with an opt-out option.
I have uploaded both courses to SCORM Cloud and Workday. I am not able to get the navigation, variables or hyperlinks to work in either environment if you leave the course and return to it at a later date/time.
Below is a screenshot from SCORM Cloud after I have left the course and returned about 20 minutes later. As you can see the backwards navigation is blocked and the slide variables state 0 of 0.
Below is a screenshot of the course in WD after I have left and returned. The same thing occurs.
I've attached the story files for both courses as well as the zipped files that were created during publishing.
Here is a link to my single test with video course in SCORM Cloud: https://app.cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=91804a4b-bbbc-44dd-bb2c-b2f5ea12b412
Here is a link to my dual test with video course in SCORM Cloud: https://app.cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=e0c6156b-4f7c-49fa-a2f6-51c4b236e7ee
I just don't understand why I can't replicate your results.
Hello Ivanna,
Thanks for sharing additional details. I also was unable to replicate the behavior in SCORM Cloud so I went ahead and opened a support case on your behalf to get you in touch with a support engineer. They'll be able to help check what's exactly causing the issue for you. Please keep an eye out for an email from our support team in your inbox!
Jose, just to clarify, you are experiencing the same issues that I saw in SCORM Cloud, correct?
Hi Ivanna,
Looks like my colleague Chester was able to identify the cause of the issue. Let us know if updating to the latest version of Storyline 360 and republishing your course fixes the issue for you!
Good morning. I want to thank everyone for their help. I'm still waiting for our IT Department to update Articulate on my work laptop. However, I also have the software downloaded on my personal computer for emergency use. That copy is updated to the latest version. I was able to save my demo course and publish it from there. It worked as intended on both SCORM Cloud and Workday.
We would never have discovered this issue without your help. My manager has started the process to request that Articulate is allowed to auto-update so that we are never without the latest version again.
