Hi Alison, an LMS at its most basic is just a web server, and sometimes web servers dont always update content right away.
Even if they did in the past, there is never a guarantee that they will each time.
So my guess is that your content has uploaded fine, but the server just hasnt gotten around to serving the new version of the content.
It happens to me sometimes - and for some reason more on AWS servers and FTP sites than others?!
Usually waiting 12- 24 hrs will see the new content displayed right away.
P.S. if you want an immediate workaround; dont overwrite. Create a brand new URL by uploading the amended course to a new location on your FTP/LMS. That way, it should work straight away.
Thanks Andrew. After 48 hours I'm still not seeing the changes reflected. II'm trying to avoid republishing a new version in our LMS, but it seems that may need to happen. Is that what you're 'ps' is referring to? Typically when we republish the course in a new location, I have to create a whole new learning plan in our LMS and our user data is gone after that.
