Forum Discussion

XinruY's avatar
XinruY
Community Member
1 day ago

Safari not loading Rise course - Display "A problem repeatedly occurred"

Good day, e-learning heroes!

Thank you in advance for your support!

We’ve received reports from a few users experiencing issues accessing one of our Rise 360 courses in Safari.

When attempting to open the course, users encounter the following error message:

"A problem repeatedly occurred with [Module Link]."  

A “Reload Webpage” button appears at the bottom, but clicking it results in the same error message.

The course is launched on Brightspace, our learning management system. The issue appears to be specific to Safari. Most users (including myself) are able to access the course without issues.  Currently we don't yet have details on IOS version, safari version,  and installed extensions of the users who reported the issue. We are currently advising users to switch to another browser or use private mode.

Has anyone experienced similar issues with Rise 360 courses in Safari? 

Are there known Safari settings, features, or compatibility considerations (e.g., privacy settings, cross-site tracking, LMS configs) that could be causing this behavior? 

Any insights or suggestions would be greatly appreciated!

Thank you again!

Xinru

 

community
rise 360

2 Replies

  • muhammadammar23's avatar
    muhammadammar23
    Community Member
    17 hours ago

    Yes, I've seen similar issues with Rise 360 content in Safari, especially when courses are launched through an LMS. Since the course works for most users and the problem is limited to a subset of Safari users, it's likely related to browser settings, cached data, extensions, or Safari's privacy features rather than the course itself.

    A few things I'd check:

    • Safari and iOS/macOS version for affected users.
    • Whether "Prevent Cross-Site Tracking" is enabled.
    • Content blockers, ad blockers, or privacy extensions.
    • Whether the issue occurs in a private browsing window (which you've already suggested).
    • Clearing Safari cache, cookies, and website data for the LMS and course domain.
    • Whether the course is opening in an iframe and if Brightspace has any restrictions affecting Safari.

    The error message "A problem repeatedly occurred" is often Safari's generic response to a page crash, memory issue, or script conflict. If the course contains large media files, embedded web content, or complex interactions, Safari may be more sensitive to those than other browsers.

    Gathering the affected users' Safari versions, device types, and any installed extensions will likely provide the biggest clue to narrowing down the root cause.

  • hunzafatimaa's avatar
    hunzafatimaa
    Community Member
    17 hours ago

    Yes, we've seen similar Safari-specific issues with Rise 360 courses. Since the course works for most users and in other browsers, the problem is likely related to Safari settings, cached data, browser extensions, or iOS/macOS version differences rather than the course itself.

    A few things to check:

    • Safari and iOS/macOS versions for affected users.
    • Whether Prevent Cross-Site Tracking is enabled.
    • Any content blockers, ad blockers, or privacy extensions.
    • Clearing Safari cache, cookies, and website data.
    • Testing in a private browsing window.
    • Whether the course is launched in an iframe within Brightspace, as Safari can be more restrictive with embedded content.

    The "A problem repeatedly occurred" message is often Safari's generic page-crash error, which can be triggered by memory issues, script conflicts, or browser restrictions. Gathering device details from affected users will likely help identify a common factor.