Forum Discussion
SCORM Content Load Issue on LMS
Hello everyone,
I created some programs with SCORM 1.2 and uploaded them to the LMS. However, when learners began going through the programs, the SCORM files started behaving strangely. The screens, interactive, plain, or video, frequently get stuck, preventing learners from moving ahead, even when they attempt to resume the program. This issue is random but occurs often.
When the LMS provider clears the suspended data from the backend, the screen load issue is resolved. So, the LMS provider suggested that the problem might be due to suspended data or a character limit issue, recommending that I convert the files to SCORM 1.3, which supports 64,000 characters.
After converting the files to SCORM 1.3 and uploading a new set of programs, the issue still persists.
Could anyone please help me find a solution to this problem?
Thank you for any suggestions you may have.
Best,
Neha
What LMS are you using for production? It would seem that the problem is either directly with the LMS, or the interaction of that specific LMS with these courses. (Of course, to be sure, you'd have to do more than one test on SCORM Cloud.) It could in principle even really be the suspend data ... and the LMS you're using doesn't handle it the same way as most systems.
Hmm ... this source says that there is a surprisingly small limit on the size of suspend data in SCORM 1.2, and the solution is to go to SCORM 2004. This isn't always practical, at least one major LMS doesn't fully support SCORM 2004, even in 2026.
Hmm again ... suspend data limits were discussed on this very forum before:
How would you confidently diagnose suspend_data is exceeding SCORM 1.2 limit? | E-Learning Heroes
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Have you tested in another LMS, e. g. SCORM Cloud? Sounds like an LMS issue to me, but that's a guess.
I also can't see how suspend data could cause a screen to freeze (if I understand you) in mid-video playback.
EDIT: has anyone watched the browser console (F12, click on the Console tab) to see what operation is happening when it freezes?
Thank you for your response. I tested the content on SCORM Cloud and it is working without any errors.
Regarding the suspended data, during a meeting with the vendor, we shared our screen when the content was frozen. As a solution, they cleared the suspended data from the backend. After this action, the content was working properly. But this is temporary.
I also checked the console, but only to check the character limit, which was 299.
What LMS are you using for production? It would seem that the problem is either directly with the LMS, or the interaction of that specific LMS with these courses. (Of course, to be sure, you'd have to do more than one test on SCORM Cloud.) It could in principle even really be the suspend data ... and the LMS you're using doesn't handle it the same way as most systems.
Hmm ... this source says that there is a surprisingly small limit on the size of suspend data in SCORM 1.2, and the solution is to go to SCORM 2004. This isn't always practical, at least one major LMS doesn't fully support SCORM 2004, even in 2026.
Hmm again ... suspend data limits were discussed on this very forum before:
How would you confidently diagnose suspend_data is exceeding SCORM 1.2 limit? | E-Learning HeroesBy the way: there is no such thing as SCORM 1.3 that I have ever heard of. Presumably that's SCORM 2004 version 3?
Yes, it is SCORM 2004.
Thank you for sharing the links to the forums. I ran the console again to check. Here's what it is showing. Does this imply that there are issues at the LMS end?
Hi Nehawadhwa123,
Great to see that Carl has been helping you.
It sounds like the course works as expected in SCORM Cloud, and the issue is temporarily resolved when clearing the suspend data. This points more strongly to how the LMS is storing or restoring the course’s SCORM data rather than an issue with the course itself.
The console report doesn’t prove an LMS error, but it looks like the course is communicating through the LMS’s SCORM wrapper. Since the behavior continues after switching from SCORM 1.2 to SCORM 2004, a SCORM 1.2 suspend data character limit seems unlikely to be the cause.
I suggest sharing the same package that passed in SCORM Cloud with your LMS provider. They might be able to check what happens when an existing learner's attempt and their suspended data are restored. It would also be helpful to confirm exactly what data they are clearing when they resolve the issue from the backend.
