Forum Discussion
Course Progress Not Saved
Hello. We are having issues with courses created in Rise and published to our LMS. Our typical course is created in Blocks and contains 3-4 Lessons, each with multiple sections that are advanced b...
Good morning everyone,
It is now 2024 and we are having this issue with Rise. The course I built was quite large, (~3.5hr course) and about 10% of my users have been affected by this issue. I myself in the many rounds of testing could only replicate this once myself. I cannot identify any specific common denominator that triggers this behaviour.
Brian says that it is likely the LMS for him. Unfortunately, I only build the content and I am not responsible for the LMS. What makes Rise incompatible with (what appears to be ) three LMS?
Is this issue still being looked into?
Does anyone who uses SumTotal have a workaround?
My plan for the annual eLearning this year is to break the course into chunks at least.
I also have a problem with exams built in Rise as well. Approximately 5% of users are affected; they will complete the exam and the exam will not register their score and mark them as failed, with no published mark....but thats a story for another page...
Thank you!
Hi LindsayThomas-9,
Thanks for reaching out about this!
It sounds like the issue only happens for select users, and isn't happening consistently. Have they tried using different browsers? Are they viewing the course on company computers or have security software installed?
Please let me know if this helps. I'm happy to continue troubleshooting!
