Forum Discussion
Course Progress Not Saved
Hello. We are having issues with courses created in Rise and published to our LMS. Our typical course is created in Blocks and contains 3-4 Lessons, each with multiple sections that are advanced b...
Our LMS (IMC Clix) is having the same issues. We can't use the exit course button as that functionality doesn't work with the LMS. The course and LMS work fine together to track completion if learners finish the course in one sitting but if they leave and have to come back it doesn't remember any of their progress, not even partially.
Any advice on what the issue might be?
Hi, Ambra.
Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.
Please reach out to your LMS and find out if they have released an update to address the Chrome changes. If you need support from us with the technical details, please let us know by starting a case with us here.
