Forum Discussion
Course Share not showing as in progress /completed in learner record
Hi EpicEdward,
Thanks for bringing this up!
Are you referring to a course shared in Reach 360? In the Reach 360 dashboard, a learner’s record includes the training in which they’re enrolled, with the color of the ring reflecting how many training items are completed, in progress, or not started.
To help me better understand what you’re seeing when you say the course only appears “when they’re complete in the account on the right side,” could you please share a screenshot of the learner record? That will help me see exactly where the course name and progress information are (or aren’t) appearing.
The video shows the learner clicking the share link and the course not showing up in their learning record - also not showing up in the Reach 360 Dashboard (the learner showed is a different user, who was enrolled by the administrator).
Basically it seems like there is no self-enrollment that works, because the learning doesn't show up anywhere if they use the share link.
Happy to explain further if you'd like - thanks for taking the time!
Hi EpicEdward,
Thanks for clarifying and for sharing the video and screenshot. I’ve passed them along to our Distribution team via a private support case so they can look into why courses accessed through a share link aren’t appearing in the learner’s record or the Reach 360 dashboard. You're in excellent hands!
We’ll follow up with you in your support case as we learn more.
