Forum Discussion

TomTomLuka's avatar
TomTomLuka
Community Member
11 days ago

Course with 360° images crashes on iOS after a while

Dear Community,

One of our courses contains various 360° images. The module works perfectly fine on PC and Android devices. However, on iOS (tested on iPhone SE and iPad 10th generation), the course crashes repeatedly after approx. eigth or nine 360°-slides. The following measures did not solve the problem: 

  • Updating Storyline 360
  • Updating iOS and Safari
  • Using a different browser (Chrome on iOS)
  • Reducing the resolution of the 360° images
  • Converting the format of the 360° images from png to jpg 

Does anyone have any other ideas?

Many thanks and best regards,

Tom

advice
e-learning development
storyline 360

4 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 days ago

    Hi TomTomLuka, 

    Thanks for sharing the troubleshooting steps you've tried so far. I'm sorry to hear your course has been crashing! 

    We'll need to test your project file to understand why your course crashes in iPad and iPhone environments. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

    • TomTomLuka's avatar
      TomTomLuka
      Community Member
      9 days ago

      Hi LucianaPiazza,

      thanks for your quick response. I have opened a support case and uploaded a copy of my project file.

      • KellyAuner's avatar
        KellyAuner
        Staff
        9 days ago

        Hi TomTomLuka,

        I see my teammate, Ian, was able to replicate the issue and logged this as a possible bug. We'll keep you informed if we have any updates!

  • seema167's avatar
    seema167
    Community Member
    22 hours ago

    Hi
     Since you've already tried the key fixes, here are a few more troubleshooting steps worth testing:
    1. splitting the 360° interactions across different scenes or slides to reduce memory load per slide.
    2. Use smaller 360° image dimensions (not just resolution)—sometimes even compressed images can push iOS limits.

    Hope one of these eases the crashing until a more permanent fix can be found!