Forum Discussion

TomTomLuka's avatar
TomTomLuka
Community Member
6 months ago

Course with 360° images crashes on iOS after a while

Dear Community, One of our courses contains various 360° images. The module works perfectly fine on PC and Android devices. However, on iOS (tested on iPhone SE and iPad 10th generation), the cours...
advice
e-learning development
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
6 months ago

Hi TomTomLuka, 

Thanks for sharing the troubleshooting steps you've tried so far. I'm sorry to hear your course has been crashing! 

We'll need to test your project file to understand why your course crashes in iPad and iPhone environments. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

  • TomTomLuka's avatar
    TomTomLuka
    Community Member
    6 months ago

    Hi LucianaPiazza,

    thanks for your quick response. I have opened a support case and uploaded a copy of my project file.

    • KellyAuner's avatar
      KellyAuner
      Staff
      6 months ago

      Hi TomTomLuka,

      I see my teammate, Ian, was able to replicate the issue and logged this as a possible bug. We'll keep you informed if we have any updates!