Persistent Crash

Hi Articulate community,

 

I'm experiencing a persistent crash every time I attempt to preview or publish my project. I've tried everything I can think of and I'm completely stuck. Here's a full breakdown:

 

SYSTEM INFO:

- Mac with 16GB RAM running Articulate Storyline 360 via Parallels (Windows 11, 12GB RAM allocated)

- Storyline 360, 64-bit

 

PROJECT INFO:

- 51 slides across 7 scenes

- Contains videos (mp4), images, drag and drop interactions, tab interactions, quiz questions, and custom triggers

- All media was removed from the Media Library to troubleshoot — crash persists even with no media

 

WHAT HAPPENS:

Every time I attempt to preview (even a single slide) or publish (to Review 360 or Web), Storyline crashes with the error report dialog. The error report identifies "Slide 1.1 Intro Slide" as the issue location, but the crash persists even after stripping that slide of all content.

 

EVERYTHING WE'VE TRIED:

- Disabled hardware graphics acceleration in Storyline Options

- Increased Windows RAM allocation in Parallels from 6GB to 12GB

- Deleted all video files from the Media Library

- Deleted all audio files from the Media Library

- Changed fonts from custom (Inter) to standard Windows font (Arial)

- Tried previewing a single slide instead of the entire project

- Tried publishing to Review 360 instead of previewing

- Tried publishing to Web locally

- Saved as a new file (Save As) with a different filename

- Attempted to import the project into a brand new Storyline file — crashed during import

- Set Autosave to every 5 minutes

- Force quit and restarted Storyline multiple times

- Sent multiple error reports via the Articulate error dialog

 

NOTES:

- The crash happens consistently, not intermittently

- It crashes on simple slides with no media, no triggers, and standard fonts

- The project file was built from scratch (not imported from PowerPoint or another tool)

- I am running Storyline on a Mac via Parallels, which I know can sometimes cause issues

 

Any help would be greatly appreciated — I have a lot of work invested in this project and I'm hoping to avoid rebuilding from scratch!

 

Thank you!