Forum Discussion
Crashing while editing Player
This has been an ongoing issue for me and something I started a discussion about awhile ago. Whenever I try to edit the Player, it will cause the entire project to crash and close. Is this something that is on your radar? Any idea of when it will be fixed?
4 Replies
Hi KelleyDurdella-,
Thanks for checking in on this. I see that I replied to your other discussion, here.
As mentioned, we have this behavior logged as a bug in Storyline 360. This bug causes Storyline to crash unexpectedly while editing Player Menu Headings. I've included your voice in the bug report so we can notify you as soon as a fix is in place. As a workaround, we suggest:
- Editing/renaming a section Header one at a time.
- Downgrading to Storyline version 3.110.36211.0, where this bug cannot be observed.
We appreciate your patience!
Thank you. The editing/renaming a section Header one at a time also doesn't work for me. I was hoping to avoid going back to a previous version because of the fixes in the newer versions. But I'll do that for the time being. Hope it gets fixed soon! Thanks again.
Hi KelleyDurdella-,
You're welcome. Thanks for following up!
Unfortunately, if a project was saved with newer Storyline features in place, older versions won’t be able to open it. I understand that makes the downgrade workaround less practical for some users.
Since the issue occurs consistently for you, even when editing Headers one at a time, I’ve added your experience to the bug report so our development team can be kept in the loop. This feedback is helpful, and we'll be sure to update you as soon as a fix is ready!
Here's a perfect example that just happened: I just downgraded to the version you suggested. But when i tried to open up my project, it won't allow me to because I am using features from the latest updates.
