Support case status/updates?
I submitted a support case two weeks ago and have received no response other than two automated messages asking if I still need help. How can I find the actual status of a support case? Is it handled only via email, or am I missing some option to view the case and any updates? Apologies for bringing this question here. It's obviously not the right place for it, but given the lack of response elsewhere I feel like I'm at a loss.Viewing Articulate 360 Content in SharePoint Online
Enabling Custom Scripts in SharePoint Online Custom scripts are now disabled in SharePoint Online for security reasons by default. As a result, Articulate content with the story.html file renamed to story.aspx in the published output that previously worked with SharePoint Online might not work anymore. If you don't need to track learners' progress or results, check out these free or low-cost options for web hosting. If you need to use SharePoint Online, your SharePoint admin may be able to resolve this issue by following the steps below. (Note that we don't provide support for either workaround.) As of July 10, 2024, SharePoint users will find that they are required to reenable the Custom Scripts feature every 24 hours, reverting the Custom Scripts setting to its default and disabled state. Please see Microsoft’s article on Custom Script settings for more information. Enabling Custom Script via the SharePoint Admin Center If you don't need instant access, follow these steps. Go to the SharePoint admin center and sign in with your credentials. In the sidebar to the left of the page, click Settings. (If you're using the Modern admin center, click the classic settings page hyperlink at the bottom of the Settings page.) Scroll to the Custom Script section, then select the options to Allow users to run custom script on personal sites and Allow users to run custom script on self-service created sites. Click OK to save your changes. Note that this change may take up to 24 hours to appear. Enabling Custom Script in SharePoint Online via PowerShell For instant access, follow these steps. Open Windows PowerShell with admin privileges, then run Install-Module -Name PnP.PowerShell Connect-PnPOnline -Url <url> -PnPManagementShell (replace <url> with your SharePoint URL, which will then generate a code for you to insert in your SharePoint admin center.) Run these commands in PowerShell: (replace the URL after -Url in the first command with the link to your static site collection, such as https://companyabc.sharepoint.com/sites/StaticSite). (If you need help creating a SharePoint site, refer to this article from Microsoft.) Connect-PnPOnline -Url https://yourorg.sharepoint.com/sites/StaticSite $site = Get-PnPSite Set-PnPSite -Identity $site.URL -NoScriptSite $false Your SharePoint site is almost ready to host HTML files! We just need to prepare the Articulate published output for upload. Here's how. In SharePoint, choose where you will locate this project. You can create a new folder or use the Documents location created by default with all SharePoint sites. Rename all the files with a .html extension in your unzipped published output folder to .aspx (keep the same file name). To do this, right-click the file, choose Rename, and then replace .html with .aspx. (Most projects only need to rename the analytics-frame.html and story.html files. Finally, upload the published output to your SharePoint site, then click story.aspx to launch your Articulate course. This change should take effect immediately.Complex formulas using variables?
I am working on some interactive scenarios for which a score would be calculated at the end based on many variables, including built-in ones like how many interactions were had. For example, I want to calculate something like ((A+B)/C+(D-E)*2)/100 (where each letter here obviously represents a variable or built-in value) and display the resulting value in a text box as a "final score." How would I accomplish that?HELP! All of the components in my player is reversed????
I am working in Articulate Storyline 360 and this afternoon when I am working in the player of my post-test lesson all of the player components are reversed??? I am not talking about the sidebar being on the left or right. The play button is now at the bottom right corner of the play instead of the left. Everything along that same navigation strip is in reversed order. The menu is in reverse order...Instead of 1.1 (Name of slide title), the menu now reads, (Name of slide title) 1.1.1. The player tabs are on the upper left-hand corner of the player screen instead of the right.... and the Course title is now on the upper right-hand corner of the play screen. I have a screenshot attached below. Has anyone else ran into this and, if so, how to correct?In-lesson progress tracking not working
Recently, in some of the courses we’ve developed in Rise 360, the in-lesson tracking has not been working consistently. One or two interactions in a lesson sometimes fail to register, which prevents the completion wheel in the sidebar from changing to a checkmark. We use “Continue” buttons after each interaction, so users cannot move to the next section without completing the previous one—so how is a lesson ending up as incomplete? If a lesson is not marked as completed, it will not count towards full course completion. In these courses, users must complete 100% of the content; however, even a single incomplete lesson may result in a user appearing only 50% complete, as the full course completion updates only when all lessons are fully completed—not when lessons are partially finished. I’ve seen this issue occur in both the LMS and Review 360, so it is not related to the export or the LMS. We have also hosted previous Rise 360 exports with no issue. It also does not happen every time, but it occurs enough to cause significant issues for our learners. In some cases, learners go through the same module multiple times, yet the lesson still does not show as 100% complete. Through testing, we’ve narrowed the issue down to the in-lesson knowledge questions. If a user completes the question enough times (correct or incorrect), the lesson eventually shows as 100% complete. We do not have the knowledge questions set to require a correct answer; they only need to be answered to move on. We also have continue buttons beneath each question, so the lesson should not allow a user to proceed without completing it—yet it does. I submitted a ticket about this last week, but there has been no response yet. I’m wondering whether anyone else has experienced this issue or has any suggested workarounds. I have attached a screenshot from Review360 of the lessons not showing as complete despite reaching the end of the module and clicking all continue buttons.[Issue] AI Localization: TTS Audio fails to auto-regenerate
Hi everyone, I am currently testing the new AI Localization feature (English to Italian) and have encountered a significant workflow issue regarding Text-to-Speech (TTS) audio generation. My Scenario: Source File: English Storyline project using native Text-to-Speech audio. Action: Used File > Localization > Translate Course. Target: Italian (Formal). The Issue: The AI successfully translates the text script inside the Text-to-Speech editor into Italian. However, the actual audio file on the timeline does NOT update automatically. When previewing the translated course: The text on screen is Italian. The script in the TTS editor is Italian. The Audio playback remains the original English voice. Current Workaround: To fix this, I am required to manually open the Text-to-Speech editor for every single slide and click the blue "Update" button. Only then does the audio regenerate into the Italian voice. My Question: I understand this feature is in Beta, but is this expected behavior? Having to manually update every audio clip negates the time-saving benefit of the AI translation. Is there a setting I missed to force "Auto-Regenerate Audio" during the translation process? Or is a "Voice Mapping" feature planned to solve this? Any advice on how to automate this step would be appreciated. Thanks!
