Changing Data Centre from US to EU
Dear Community/Support Team, I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners. Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content. I’d really appreciate your guidance on the best way to proceed. Thank you in advance for your help.Older SCORM files convert to HTML?
Hello to all you talented IDs in here, I need your wisdom! We have some older SCROM Exports, currently lying in an LMS. When I open the .story, my updated version of the program will alter the course in some kind of way (texts, boxes, scrollbars, pictures move etc.). I think, most here know the phenomenon. We want to transfer the existing Projects into another Homepage and need them as HTML5 Exports. There are A LOT of them. So, open and upload them as HTML would take me a long time (because I have to search manually what have been altert and correct it). So before I tackle that kind of sisyphus-task, I would like to know: Is there a possibility to convert the existing SCORM exports to HTML5? Thanks in advance.Required parameter error using Presenter
I'm still using Presenter and am trying to update a course. The only changes I've made to the previous version which I updated in 8/24 was to swap out files for links in my resources tab. Now when I publish to LMS as SCORM 1.2 and upload to the LMS, I'm getting the following error message. Based on another comment here, I've gone in and checked to make sure the external resources folder is included in the zip file (which it is). What else might be causing this error message? It's not that I've timed out either. A required parameter (id) was missing. This error happens when a webpage expects a parameter to be passed from another page (by post or cookie), and it fails to do so. This happens sometimes when user session times out, due to inactivity, or when an URL that needs that mandatory parameter is instead directly typed in URL bar or invoked from browser bookmarks, like the SCORM Player page not being launched from a link in the course page.Update file extension for SharePoint Online
We have our training files in SharePoint. Previously, we were able to modify the file extension for our index.html file to index.aspx, via SharePoint Designer. We just migrated to SharePoint Online and have lost that functionality. Is it possible to use Power Automate in a similar way, to modify the file extension? The goal is to be able to play the .aspx training file when it's clicked on from the SharePoint libary. I did an initial test, but the .aspx file downloads rather than play the training file.🌍 Passport Challenge Recap: See What We Accomplished Together 🎉
✨ All badges are now live on profiles! A huge thank-you to everyone who participated in the Passport Challenge. It’s been incredible to see both new and familiar faces jump in, try new things, and engage with the community in fresh ways. From welcoming new members to tackling weekly challenges and sharing examples, you really showed up! Together, the community earned over 1,600 badges during the Passport Challenge. 👏 🌟 Community Highlights A special shout-out to some standout contributors: Most examples shared: Emmanuel_Kegler Most weekly challenges completed: Kate_Golomshtok Most active in replies: Silverfire, ThierryEMMANUEL, MeeraLynn-UK, Caitlin_B Most “Best Answer” replies: JudyNollet 🎉 Challenge Results 🥉 Tier 1: 3+ Badges Earned Congratulations to everyone who wrapped up the challenge with at least 3 badges—amazing dedication! KendalRasnake-1, Silverfire, Seb_Daubert, PhilMayor, eelizabeth, JanetCC, KatelynDore, JHauglie, jveedubs, SandyMyers, LeeMillardButlr, ClaireBogue-155, Chris-Hurst, BarryHollembeak, SMcNicol, lcarl, chell1948, FelixFranke, KarineMorris669, DanThornton, ChelseaYoung-6f, smous, samxuan, AsbjornReinhold, HVfb0f498d-053b, jeremykelley78, ShernellHolmes, CarolynKeilman, KristinaGaskins, SimonRayCBR, JenWeiss-38f01c, IrisSchlabitz, JenniferThom012, KrisShenenbe782, Mb06, RandyV, TracyGriffith-d, ChrisOMalley, hannahrad22, JoeDey, kimmm, RamonTalavera-0, RehanTT, MarianeTremblay, JulieBaker-ad32, RhondaRolf-1090, SBP_Inc, AdamShepherd79, JohnCooper-be3c, TaniyaAhuja, swri, ElizabethPat123, ErinShaw-ccb1f9, RomanieRoach-e9, SyedAmjad-Ali, DianeBullock-32, PhilFoss, kaitlinmurray, BeckWilliams, Ange, KellyBerezinski, AshlyHart, ShandaKrueger, amalialm, SafeTeamAcademy 🥈 Tier 2: 5+ Badges Earned Congrats to these members who earned 5+ badges—each of you earned an entry into our Articulate swag raffle! 🙌 AK6, AmitPadyal-fcb9, AndréanneChrisHodgson, CydWalker_mwh, DaisyWoods-2947, DanBoylandUK, Ekaterina_V, Emmanuel_Kegler, GolfPrincess, HillaSchlegel, HoneyTurner, JodiSansone, JudyNollet, Kate_Golomshtok, larryvanwave-ff, Lori_Morgan, Marie-Pierre701, MeeraLynn-UK, Michelle_Brooks, MichelleKiefer, MrugeshJani, Nedim, RonPrice, Stephanie, Thomas_Shayon, ThierryEMMANUEL, Tie 🌟 Globetrotter: Tier 3 (8+ Badges!) These community champions went above and beyond! 🎉 You’ll receive a special Globetrotter badge + shareable LinkedIn graphic, and you were entered into both the Articulate swag drawing and the Grand Prize drawing: AbigailVettese, Caitlin_B, Donna_Wilson, Emily02, JenLynnRusso, Jonathan_Hill, KayleneWance, PaSchl, VickyAttridge, Alankrita 🥁 Congratulations to Our Prize Winners Winners were selected through a random drawing from all eligible participants. Articulate Swag Winners AK6 — Fanny Pack Caitlin_B — Fanny Pack CydWalker_mwh — Tote Bag ChrisHodgson — Tech Bag MeeraLynn-UK — Hoodie 🎥 Grand Prize Winner: Fujifilm Instant Film Camera AbigailVettese — Congratulations! I’ll be reaching out to all prize winners soon to collect shipping details. 💬 Your Turn: Share Your Passport Challenge Takeaways As we close the Passport Challenge, we’d love to hear from you: What was your favorite part of the Passport Challenge? Which activity or badge pushed you to try something new? What kinds of challenges, badges, or community activities would you love to see next? Thank you again for making this challenge such a success. This community thrives because of you. 🌍💙Keeping SCORM package small, best practices?
Are they any documents or guides that already exist for best practices while designing in Rise to ensure you don't end up with a massive SCORM file at the end? If not, can anyone add to this list of recommendations to avoid this issue in the future (for now, without use of an external tool): -Compress any possible video/ image assets and pay attention to file size as you upload -When designing in an external tool (Canva, Adobe CC, Adobe Express, etc.) make sure to watch your file size upon download -Be mindful of use of AI audio generated within Rise, larger file sizes -Be mindful of GIFS, background image file size, etc. Anyone else have anything to add or know of any existing resources for this kind of guidance? Additionally, any documentation from Articulate of how much size interactive blocks, custom blocks, or anything else that might take up additional data and need to be considered for usage would be very helpful. As the eLearning community drives toward more innovation, creativity, and interaction focused around a better end user experience, I am finding it difficult to navigate the balance of this with functionality without fully knowing the sandbox we have to play in (Rise current barrier, easier to see in Storyline).Articulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received the attached message in the application when I clicked sign-in. "Couldn't Open Port" "Unable to open a port for authentication responses." Steps taken: Closed out and relaunched desktop application Restarted entire computer and relaunched Went directly to Articulate360 website to sign in Got into website, but did not connect me to the desktop app. Peers in my organization are not experiencing the same issue. Thoughts? Thanks!LMS API Error
Good morning All, About 2 weeks ago, we started to see an uptick in course > LMS errors: "An error has occurred: Error - unable to acquire LMS API, content may not play properly and results may not be recorded". It's across multiple devices, multiple networks, and multiple courses. I have not yet been able to identify the commonality between then yet. I heard something last night that the last Chrome release may have had some security updates that could impact this. Any thoughts? Anyone else seeing an increase in these errors? Thanks Justin🌍 Passport Challenge: Final Stretch Check-In
✨ Badge update! All badges earned so far are now live on profiles, based on progress as of the morning of December 30. Note: Voyager badges will be added next week and included in the final totals. Something look off? Just let me know, and I’ll take care of it. ⏳ With the Passport Challenge wrapping up on January 5, this is the perfect moment to grab a few last badges or push into the next tier. 🎉 This Week’s Highlights 🥉 Tier 1: 3+ Badges Earned Big cheers to everyone who’s officially on the map! Silverfire Seb_Daubert elizabeth ThierryEMMANUEL JHauglie HillaSchlegel SandyMyers LeeMillardButlr ClaireBogue-155 Donna_Wilson Stephanie Chris-Hurst BarryHollembeak SMcNicol FelixFranke KarineMorris669 DanThornton ChelseaYoung-6f smous samxuan AsbjornReinhold HVfb0f498d-053b jeremykelley78 KristinaGaskins SimonRayCBR BorgCube JenniferThom012 KrisShenenbe782 BenjiLukas Mb06 RandyV hannahrad22 JoeDey DaisyWoods-2947 ChrisHodgson RamonTalavera-0 RehanTT MarliesKraamer JulieBaker-ad32 RhondaRolf-1090 AdamShepherd79 TamaraCraft-62f Tie RomanieRoach-e9 SyedAmjad-Ali MichelleKiefer Ange KellyBerezinski AshlyHart PhilMayor carl SBP_Inc swri AmitPadyal-fcb9 SafeTeamAcademy jveedubs 🥈 Tier 2 — 5+ Badges Earned You’re officially entered into the Articulate swag drawing 🎁 JudyNollet Emmanuel_Kegler Lori_Morgan GolfPrincess PaSchl jveedubs Michelle_Brooks Kate_Golomshtok KayleneWance MrugeshJani Marie-Pierre701 DanBoylandUK Ekaterina_V MeeraLynn-UK Caitlin_B Andréanne Emily02 RonPrice JodiSansone larryvanwave-ff VickyAttridge JenLynnRusso HoneyTurner CydWalker_mwh Alankrita AK6 Nedim 🌟 Globetrotter (Tier 3 — 8+ Badges!) 🏆 🏆 Jonathan_Hill & PaSchl : incredible work hitting Globetrotter status! So close… These members are just one or two badges away (webinars will count at the end—no worries!): Emmanuel_Kegler Caitlin_B AbigailVettese Lori_Morgan AbigailVettese KayleneWance Ekaterina_V MeeraLynn-UK Emily02 RonPrice larryvanwave-ff VickyAttridge JenLynnRusso CydWalker_mwh Alankrita 🎁 Prize Reminder Tier 2: Entry into the Articulate swag drawing Tier 3 (Globetrotter): Chance to win the Grand Prize — a Fujifilm Instant Film Camera 📸 🚀 Last-Chance Badge Boosters Here are a few ways to earn more badges this week: 🎨 Weekly Challenge: Using Pantone's 2026 Color of the Year in E-Learning (Final challenge of the year! Submissions from 5-Minute Makeovers #532 to now still count.) 💬 Join the conversation: Jump into recent discussions and share your perspective 👋 Welcome Center: Say hello to a new member 📂 Share Examples Hub: Post a project—challenge entries count! 💡 Weekly Pro Tip: Sharing doesn’t have to be perfect. Post what you have, ask for feedback, or share where you’re stuck; chances are someone else is learning from it too (and it might earn you that final badge!). 💬 Let's Reflect What’s something new you’ve tried or learned during the Passport Challenge?
