Changing Data Centre from US to EU
Dear Community/Support Team, I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners. Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content. I’d really appreciate your guidance on the best way to proceed. Thank you in advance for your help.Localisation issues
Hi, I am trying to upload individual language videos into each language section of my courses, but every time I do, it changes the video for ALL language sections. Eg. If I upload a French video to the French video of the course, ALL other language sections also change. The issue is now also impacting embedding videos and ANY content changes I make to an individual language. This seems to be a recent issue - is anyone struggling? It renders the function pretty pointless if this is a new change to the localization/localisation feature.Using “Letter Boxed” Style Word Puzzles to Boost Learner Engagement
Hi everyone, I wanted to share an idea I’ve been experimenting with recently while designing interactive e-learning modules. I’ve been inspired by the Letter in Box puzzle format, and I think it has some really interesting potential for learning experiences especially in courses where vocabulary, critical thinking, or problem-solving are key. For those unfamiliar, Letter Boxed is a word puzzle where learners connect letters arranged around a square to form a chain of words, with each word starting from the last letter of the previous one. The goal is to use all letters efficiently while following specific constraints. It’s simple on the surface, but it really encourages forward-thinking and strategy. So I started thinking why not bring a similar mechanic into e-learning? Here are a few ways I see it working: Vocabulary Reinforcement: Learners build chains of industry-specific terms (e.g., medical, technical, or business vocabulary). Scenario-Based Learning: Each “word” could represent a step in a process, encouraging logical sequencing. Gamified Assessments: Instead of traditional quizzes, learners solve puzzles to demonstrate understanding. Engagement Boost: The challenge element keeps learners curious and motivated to complete activities. In tools like Storyline or Rise, I imagine this could be built using drag-and-drop interactions or clickable letter nodes, combined with triggers and variables. I’m curious has anyone here tried incorporating word-puzzle mechanics like this into their courses? Or do you think something like Letter Boxed could translate well into corporate training environments? Would love to hear your thoughts or see examples if you’ve experimented with similar ideas! Thanks in advance 🙂Rise Video Problem
Hey people, I am encountering an issue with videos uploaded to Rise (vyond video). At approximately the 15-second mark, there is a reproducible glitch where the character’s audio/text track repeats, and the corresponding video frames are duplicated for about 1–2 seconds. This behavior does not occur in the source file. To troubleshoot, I have performed the following actions: Duplicated the video file Duplicated the course chapter Re-encoded/reformatted the video Removed and re-edited the segment where the issue occurs Despite these steps, the issue consistently persists at the same timestamp (~15 seconds). Additionally, I tested with an alternative version of the video, and the same problem occurs at the same point in the timeline. As a result, there is a systematic duplication of both audio/text and visual content lasting approximately 1–2 seconds. Thanks for your help !Rise courses across US & EU: Why are we still unable to transfer courses between data centers?
Articulate users working with clients in different regions (US + EU), did you know that you may hit a serious limitation in Rise? You can’t transfer Rise courses between data centers. Here’s the situation Articulate introduced the EU data center. Good move. But in practice, this split European users into two groups: Long-time users → most likely still on the US data center (unless they explicitly switched) Newer users → most likely on the EU data center (the new default for Europe) The problem? Rise courses cannot be shared across data centers. And Articulate’s solution? There isn’t one. Yes, you can switch from the US to the EU data center, but then you’re stuck: No migration path No export-import for Rise courses Switching data centers = rebuilding everything from scratch (!!!) What this means in real life For anyone working across multiple clients, this creates a real headache: Established European clients often stay on the US data center. Not by choice, but because rebuilding everything isn’t realistic. Newer European clients are most likely on the EU data center. Freelancers and agencies working across both end up stuck in between. Articulate’s “solution”? Ask your client to pay for an extra seat so you can work in their environment. Pay for two licenses yourself (US + EU). I think both are unacceptable. For a tool so widely used across Europe, the inability to move content between data centers is a significant gap. And I genuinely don’t understand why Articulate doesn’t prioritise finding a solution (a real solution!) to this issue. What I’d like to hear from European users Are you staying on the US data center because switching isn’t realistic? Has anyone actually switched to the EU data center? How are you dealing with this in client projects where you are on different data centers? And how do you feel about how Articulate is handling this?We’ve been quietly building something new to recognize and elevate our most engaged ELH members
If you’ve ever: Shared a workflow Answered someone’s question Tested a new feature Helped a new member Sparked a thoughtful discussion You’re exactly who this is for. So, we want your input. If you were part of a community recognition program, what would make it truly valuable to you? Public recognition inside ELH? A LinkedIn credential or shareable badge? Early access to product updates? Speaking or content opportunities? Mentorship or leadership roles? Something else? Drop your thoughts below 👇 We’re opening an opportunity to help shape the program before a wider launch. If you’d like early access, fill out this short registration form.ENTRIES ARE NOW CLOSED: Where in the World Is Articuland? 🌍🕵️♀️
Articuland is going international in 2026, and we’re taking the experience to three cities around the world. Before we reveal where we’re headed, let’s play a game. 🕵️♀️ Your challenge: Can you correctly identify the cities based on a few clues? Below, you’ll find the three stops on our global Articuland tour. Each stop comes with three hints. 💬 Drop where you think Articuland is coming in the comments. 🎁 What’s in it for you? The first 10 people to correctly identify a city will receive a 20% off code for an Articuland ticket to the location of their choosing. Everyone who correctly identifies at least one city will be entered into a random drawing to win one Articuland ticket to the location of their choosing. ⏰ Important dates Submissions close: March 23 at 12 pm ET Cities + winners revealed: March 24 👉 One entry per person. Ticket prize covers admission only (no airfare or hotel). Official Rules apply. Ready to put your detective skills to the test? Let’s see what you’ve got 🧠🌍 🕵️♀️ Stop One Rain is always a possibility A city of iconic bridges and neighborhoods Home to a famous underground 🕵️♂️ Stop Two A strong connection to bold, recognizable art and architecture A city where design shows up everywhere Sun, sea, and streets built for wandering 🕵️♀️ Stop Three A city where you hear many languages in one day A skyline often used in movies and TV Known for neighborhoods with their own personalities Think you’ve cracked it? 👀 Tag a friend, compare cities, and see who gets it right before the big reveal. And if you’re already thinking ahead, tickets for our U.S. Articuland events are on sale now, with global event registration opening soon. More details coming your way on March 24! Until then… happy geography lesson 🌍💛How to Add Audio or Video to Rise 360 Introduction?
I would like to add audio or video to a Rise 360 Introduction that narrates the text. I know I can add audio or video to Lessons within the course, but I can't find a function to add audio or video to the Introduction. Does anyone know how add audio or video to the Introduction, or is it even possible in Rise 360? Screenshots provided of Dev and Preview. Thank you.Why does the course language label change to English after copying a course?
Hello heroes, we often copy existing courses in Rise and use them as a base for building new ones, updates or different versions. Most of our courses are in German and we give them the German label in the settings. But every time we make a copy of a course with a German label, it reverts back to English. This is kind of annoying, because we tend to forget this happens, and then users complain that there is "Please answer the question to continue" instead of "Damit es weitergehen kann, müssen Sie die Frage beantworten." (Because why would a copy of a german course suddenly have an english language flag?) Only the course owner can change this setting and that is not always the one who is currently working on that course (/working at same time as the one working on the course). My question: Is there a way to fix this? Like a setting that allows copied courses to keep their original language label? Or a way to give course Managers the rights to change language labels?Auto-generate closed captions does not work in my Storyline 360. However, it works for my colleague
As the title says, this is a unique problem. The CC generation worked for me till yesterday. Now it does not. My colleague does not have this issue. I have restarted my laptop, the issue still persists. Has anybody else encountered this? Any workaround that I could try?
