Publishing Rise 360 Web-based Output
We’re running into an issue with a client’s Rise 360 web export. After exporting for web and providing the files to the client’s IT team, they attempt to upload the module to their website. However, when they try to launch it, they’re prompted with an Articulate login screen and can’t proceed any further. Has anyone experienced this before? Any ideas what might be causing the login prompt when using web output?No feedback/answer key section showing when publishing as PDF in Rise
When I tried publishing the rise file, I found that the PDF has the assessment part neither marking the correct/incorrect answers nor showing the correct and incorrect feedback as it does while publishing in Storyline 360. Is it possible to add the feedback/answer key section for assessments in rise when publishing as PDF.Small gap between slide content and player
This is something I've noticed in Storyline for a few years now. 9 times out of 10, there is usually a small 1px gap between the edge of my slide content and the player, making it impossible to create seamless content. The small gap also shows some content, but not others. The location of the small gap also seems to be random across the 4 sides. For example, below is a screenshot from one of my latest courses (in both Chrome and Edge). You can see the small gap between all edges of the slide and the player, with the edges more prominent in Chrome. The gap does appear slightly in the Storyline Preview, but is much worse in published content (either to SCORM or Review 360). The slides are 1080x1920. For reference, the below screenshots were all taken on a 4k monitor at 100% page zoom. It appears to be a responsive scaling issue, as the gaps change affect edges depending on the window size, the browsers zoom, etc. To try and mitigate this issue, I extended the edges of the blue rectangle shapes outside of the slide bounds, but those objects get culled so you can see the gap, but some objects that are beneath those objects are still visible. Has anyone else come across this issue (my entire team have), and if so, have you tried anything that has fixed the issue? Making edits to the SCORM package JS or CSS sheets isn't a viable workaround, as it needs to be corrected in the Review 360 versions (for client reviews). Additionally, can anyone at Articulate touch on whether this is a known bug and/or if its on a patch roadmap? Please note: I can't upload the Storyline file due to privacy, however, I can confirm this has happened in almost all of the Storyline modules we produce across multiple versions, browsers, and operating systems. Above: Storyline Preview. Very small gap between the left and right edge of the blue banner at the bottom. Above: Review 360 - Chrome. Very visible gaps along all edges of the slide, where you can also see objects that go outside the edges of the slide. Above: Review 360 - Edge. Barely visible gaps along the blue edges of the slide. Above - Left: Zoomed in screenshot of the bottom of a slide with custom navigation arrows, where you can see the button between the bottom of the blue rectangle and the player. Above - Right: Zoomed in screenshot of the Master slide showing the blue rectangle is extended past the slide bounds completely covering the bottom of the button so its not visible. The blue bar has been moved on the right edge to show where the edge of the slide is, purely for the purpose of the screenshot. Note: Interestingly, when I tried to screenshot the button being visible in the gap, if the browser window lost focus, the button would disappear from the gap.Changing Data Centre from US to EU
Dear Community/Support Team, I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners. Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content. I’d really appreciate your guidance on the best way to proceed. Thank you in advance for your help.Embed Youtube Video - Error 153
Hello, Has something changed in Storyline?! I'm trying to embed a YouTube video using "iframe". I'm copying the embed code from YouTube, but it says 'Watch video on Youtube - Erro 153...'. I used: <iframe width="560" height="315" src="https://www.youtube.com/embed/dqaN76shzJE?si=F_NwSZruLu5BJAU6" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe> Any/all help would be appreciated. ThanksLoading screen not covering the screen
Hi everyone, Since the latest update, i've noticed that the loading/ buffering screen that shows up when you are transitioning between slides, doesnt cover the entire screen. Has anyone else encountered this, or is there a fix for it already? This is how it looks when it loads the next screen - specifically in Review360 and when you publish for LMS.How to Add Audio or Video to Rise 360 Introduction?
I would like to add audio or video to a Rise 360 Introduction that narrates the text. I know I can add audio or video to Lessons within the course, but I can't find a function to add audio or video to the Introduction. Does anyone know how add audio or video to the Introduction, or is it even possible in Rise 360? Screenshots provided of Dev and Preview. Thank you.Rise Buttons
Hi, We currently have an issue where some of our learners can't see a continue button (primarily on a mobile/cell phone). I've researched the issue, and it seems like the best solution for us would be to replace the standard continue button with a general button that would have the instruction to link to the next section of the course. My question is, if we upload a new version of the course to our LMS, is there a chance that the LMS would stop recognising the course, as it would class the change of a button as a significant change? Thank you for shedding any light on this.
