Forum Discussion
Changing Data Centre from US to EU
Dear Community/Support Team,
I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners.
Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content.
I’d really appreciate your guidance on the best way to proceed.
Thank you in advance for your help.
13 Replies
Hi, StefanosVagenas!
I see you've connected with my teammate, John, in a support case. That was a great call! We'll continue the conversation there to discuss your subscription.
Hi KellyAuner many thanks for your message but I haven't received an answer to my support case. Could you please help me?
Hi StefanosVagenas,
I'm happy to help!
It looks like John replied to you on March 17th and forwarded that message again on March 28th. Have you checked your spam/junk folder? The emails have been sent to stefanos@read-lab.eu. Please let us know if there is a different email to use.
In the meantime, I'll share John's response in case it also helps others!
When your subscription expires, and you wish to buy a new one, you'll have the option to choose which data center to be on. However, we don't support data transfers between regional data centers. If your subscription is hosted in the US data center, you can’t transfer your old data to the EU data center or vice versa. If you're interested in purchasing a subscription to the EU data center, we'll have our sales team assist you in the process!
Hello, sorry to jump on an existing thread but how are articulate advising international companies, using external learning designers located globally to manage this?
Also, as the EU data centre is newer, I would hope articulate have identified a method for migrating US Data centre accounts that were placed in this centre by default historically over to the EU centres without losing data?
Many thanks for your answer and our help. We'll decide how to move forward and contact the sales team.
A solution from Articulate would be greatly appreciated, as most of our clients and our team are based in the EU and collaboration is currently challenging.
Hi Seitwerk!
Thanks for taking the time to share the feedback!
I see that you've also been working with my teammate Christian through a support case. I understand how the inability to collaborate across regional data centers can feel limiting and slow down your workflow.
We are tracking a feature request to enhance this functionality, and I've included your voice in the report. We'll be sure to update you if we make any changes!
StevenBenassi : I understand that EU regulations restrict sharing between EU data centers and other data centers.
A potential workaround would be if we could export (not publish) a Rise course into some sort of encrypted file. That file could then be transferred via other, allowable methods—even simply mailing a copy on a flash drive. Then it could be imported into an account in another region.
I think I already did a feature request about this. Given the number of discussions asking about the need to transfer between the US and EU, I believe Articulate should prioritize this option.
