Forum Discussion
Changing Data Centre from US to EU
When checking with Articulate's AI customer service bot, it claimed that migration is possible. However I do know not to trust this source, but someone else might get confused of the wrong information.
I also want to express my disappointment with the server change side of things.
Hi all!
I hear the frustration being shared here, and I really appreciate you continuing to speak up about your experience.
I also wanted to share a bit more context about why regional data centers exist. They are designed to give organizations more control over where their data is stored and to help meet privacy and regulatory requirements. For example, they ensure EU customer data stays securely within the EU. This approach helps protect course content, learner data, and reports while maintaining consistent security standards across our infrastructure.
And thanks for flagging the AI chatbot response suggesting migration might be possible. That should not create confusion, and I appreciate you calling it out so we can look into it.
Hi Lauren,
Thank you for the information. I believe most of us understand the broader context. That is why we are struggling now with the whole data security with our customers in EU.
For that reason, it would be greatly appreciated if the Articulate team could treat this as a top priority. The migration from the US servers to EU servers really needs to work reliably and as soon as possible.
If additional signatures, approvals, or other formal steps are required from clients to make this happen, I do not think that would be a problem.
Please keep us informed of any progress on this topic.
Best wishes
