Forum Discussion
Menu Editing Causing Crashing
Hello,
Whenever I try to edit the menu item titles in the player, the project closes unexpectedly without any warning. I’ve tested this multiple times, and the issue is consistent not intermittent. I also tried renaming one item at a time and saving after each change, but the project still closes every time without saving the changes. Do you have any suggestions for how to resolve this?
Thank you!
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 120, we've included essential fixes and new features. We've released a fix for:
- Storyline 360 crashed when the player menu headings were edited.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
3 Replies
Here’s some standard advice that the staff usually offers:
- Be sure you only work on Storyline files located on your local hard drive.
- Quit Storyline and relaunch it.
- If that doesn’t help, try to repair Storyline: https://www.articulatesupport.com/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior
But with that kind of behavior, it's probably best to just contact support directly.
Hi KelleyDurdella-,
Great to see that Judy has been helping you!
I can confirm that we have this behavior logged as a bug in Storyline 360. This bug causes Storyline to crash unexpectedly while editing Player Menu Headings. I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. As a workaround, we suggest:
- Editing/renaming a section Header one at a time.
- Downgrading to Storyline version 3.110.36211.0, where this bug cannot be observed.
Thank you for your patience. I'm sorry if this has been slowing you down.
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 120, we've included essential fixes and new features. We've released a fix for:
- Storyline 360 crashed when the player menu headings were edited.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
