Forum Discussion

KevinReagh's avatar
KevinReagh
Community Member
2 years ago

Courses with LMS Reporting set to Completed/Incomplete return a grade of "failed" even if course was passed

We are having issues migrating from Cornerstone to Workday Learning, and I understand Workday Learning uses the Scorm.com scorm engine. The issue is that all of our courses, which are built in Artic...
storyline 360
HaleighByers's avatar
HaleighByers
Community Member

Hi! I'm running into this issue. Can you let me know what the resolution was? I tried 4th edition and didn't have success.

JoseTansengco's avatar
JoseTansengco
Staff
8 days ago

Hello Haleigh!

I'm happy to help make sure that your course is reporting as it should! Great call on using SCORM 2004 4th edition as a starting point. From here, I have two recommendations that will help us see what is interfering with the completion and success statuses.

  • First, I'd recommend using different completion and success statuses to see if that makes an impact.
  • Second, I'd encourage you to test your course on a different LMS like SCORM cloud. If the course works as expected in SCORM cloud, then it is likely an issue within your LMS rather than the project file.

If altering the completion and success statuses, and testing the course in SCORM cloud don't make a difference, do you mind sharing a copy of your .story file here or in a support case?  We'll test it on our end so that we can determine next steps!

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