Forum Discussion
Cue Points and time triggers seem to slip
My most recent project has two interactive videos and one interactive audio. I added question layers at specific cue points. The audio "Calling 311" was difficult until I followed another user's s...
Hi Doris,
Happy to help!
I took a look at the queue points in your timeline and cross referenced them with your video, and at least on my end, it appears that the layers are appearing right where they should on the timeline.
I'd like to clarify the observed behavior with you so I can be sure that I am testing your course properly. For the first question, should it appear on screen after the video shows the 'Continue to Burial Search' action (which is what I'm seeing), or should the first question be displayed before the video shows the correct answer?
Here's the link that I used for testing. Kindly check this out as well so you can see if there are any differences between my published output and yours. If you'd prefer that we troubleshoot the behavior in private, you can open a case with our support team here and we'll be glad to assist you there.
Looking forward to your response!
Hello Joe,
Yes, your file is dead on all the way through. The first, second, and third questions are correctly synced. The timing appears to be consistent. Did you make any changes to the triggers for the Looking for Mary slide?
Would you mind testing the audio - converted to video slide "Calling 311"? While it is in the same module, I have attached the one slide for the sake of ease. Initially, I took the timestamp from Premiere Pro and used them in the triggers. Then I realized that the intro is 8.12 seconds. So I did the math. Still, the queue does not sync up and the questions are being asked at the wrong place in the timeline. Because of the limitations of SL, I use the closed captions to eyeball the exact point. The closed captions are appearing on cue. I tried to measure the discrepancy. One time I have a few seconds difference. The next time I play it, I have 10 seconds discrepancy. You may find it a nuisance to troubleshoot but I would appreciate your help. The plan is to incorporate recorded calls for every module of this 20-plus program.
* Which cemetery is the headstone submerged? Question layer 1 should show between the captions "her headstone going underwater, under, you know" and "Oh no." Prem Pro timing: 00:23:06
* What are the caller's options? Question 2 should show between "and notify the department." And "Oh, you want to just call back in..." Prem Pro timing: 01:15:28
* If the headstone is damaged what actions should the caller take? Question 3 should show "...you can put through a claim" and "Yeah" Prem Pro timing: 04:38:11
Calling 311 slide: https://360.articulate.com/review/content/c1adc285-4454-44a8-937e-ae3b648f3c8c/review
Thank you for your help.
Doris Chwist
