Forum Discussion

LewinReid's avatar
LewinReid
Community Member
4 months ago

Custom Block | Can't Delete!

Hi, So I was testing out the new Custom Block in Rise 360. Firstly, when I add an image, nothing appears and secondly, when I try to delete the block altogether, it doesn't delete! The 'undo' cou...
rise 360
JudyNollet's avatar
JudyNollet
Super Hero
4 months ago

I can't replicate that behavior. I can delete a Custom Block.

Things to try: 

  • Be sure you are working in a supported browser. (You should see a warning when you log in to Rise in an unsupported browser.)
  • Exit the course, and then retry deleting the Custom Block.
  • Delete the browser history/cache, close the browser, and retry. 

 

If none of that works, I suggest you contact Articulate support directly: https://access.articulate.com/support/contact 

By the way, because the Custom Blocks are still in BETA, I suggest only inserting them in a practice course.