Forum Discussion

JoanneBentley-b's avatar
JoanneBentley-b
Community Member
3 months ago
Solved

Custom block not displaying in LMS

I'm loving the creativity custom blocks encourage but they're not displaying when published for the LMS!  In this example, I used the Key Concept block under Core Concepts but it's not displaying c...
e-learning development
rise 360
  • JoanneBentley-b's avatar
    JoanneBentley-b
    3 months ago

    Weird update... I started working through your recommendation's when it occurred to me that I was working in a really OLD rise course and adding the new blocks. I built a new course from scratch and the new beta blocks work fine in our LMS.

    The issue only seemed to be replicable if the new beta blocks were added to an older Rise course -- rebuild it and the issue goes away!

    I'm happy to report that new course development with the new beta blocks consistently display as intended in our LMS! 

noha123's avatar
noha123
Community Member
8 days ago

I have the same problem- same message when publishing to Matrix (Cypher). The course was created in 2023 - not that old. It is a long one and will be mundane to redo it. This should not be happening.

LucianaPiazza's avatar
LucianaPiazza
Staff
3 days ago

Hello noha123, 

Thanks for reaching out! I've gone ahead and opened a support case on your behalf so we can take a closer look. Our team will be in touch shortly via email. Thanks so much for your patience!