Forum Discussion

JoanneBentley-b's avatar
JoanneBentley-b
Community Member
5 months ago
Solved

Custom block not displaying in LMS

I'm loving the creativity custom blocks encourage but they're not displaying when published for the LMS!  In this example, I used the Key Concept block under Core Concepts but it's not displaying c...
e-learning development
rise 360
  • JoanneBentley-b's avatar
    JoanneBentley-b
    5 months ago

    Weird update... I started working through your recommendation's when it occurred to me that I was working in a really OLD rise course and adding the new blocks. I built a new course from scratch and the new beta blocks work fine in our LMS.

    The issue only seemed to be replicable if the new beta blocks were added to an older Rise course -- rebuild it and the issue goes away!

    I'm happy to report that new course development with the new beta blocks consistently display as intended in our LMS! 

StevenBenassi's avatar
StevenBenassi
Staff
17 days ago

Hi ShruthiMoon​,

Great to see that Eric has been helping you.

I've opened a support case on your behalf and sent you an email with steps on how to share your affected Rise course with our team. I've also included more on the LMS details that'll be helpful when troubleshooting the issue.

We can continue the conversation through your case!

ShruthiMoon's avatar
ShruthiMoon
Community Member
12 days ago

StevenBenassi​ I've submitted the pieces you asked for today. Fingers crossed there is an easy solution!

  • ElenaUrbanova's avatar
    ElenaUrbanova
    Community Member
    9 days ago

    Hi, we published a web output with custom blocks and had the same problem. The problem was that we kept the URL, but changed the content. And apparently the browser cache remembered some javascripts and was confused that way. So we added some parameters to the URLs in the index.html file to force the browser to load the files again. 

    I attach a screenshot of what we did:

    • the meta tags are probably not important, we tried that first
    • the underlined parameter seemed to do the trick, but maybe all of them contribute
    • the parameters can be whatever, but if you republish, then they have to be changed to something else (?time=123 -> ?time=124 or ?v=2 etc.)

     

    It is not ideal, but the cache seems to be the culprit. Either browser cache or possibly in some cases the LMS's cache. And this could help. Also CTRL+F5 helped in our case, but we wanted the best possible experience for the people. The alternative was to write beneath the first custom block that "If you don't see XY, press CTRL+F5". That would not require going into the source files of the published output.