Forum Discussion

AbbieHinton's avatar
AbbieHinton
Community Member
3 years ago

Custom Font Upload Returning Error

Hi all, When I go to upload a custom front to Rise, it continues to return an error.  I am uploading a .woff file type.  Any hints? Thanks!
rise 360
AdrianLibberton's avatar
AdrianLibberton
Community Member
3 years ago

Hi Hazel, I'm having the same issue when i try to upload this - i've taken out the - which used to sit between 100 and light, but still getting the error?

  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Adrian! Sorry to hear you're having the same issue. I just downloaded your .WOFF file and was able to upload it in Rise.

     

    If you are still having trouble, let's try the following:

    Let's try the following:
     
    1. Please make sure that your browser is updated. Please check if you are using a supported browser and that your browser is updated. Refer to the links below on how to update your browser:
     
     
    Once updated, restart your browser and try uploading the .WOFF file again. DId it work?
     
    2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
     
    3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
     
    4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how:
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