Forum Discussion

JoeP_iQ's avatar
JoeP_iQ
Community Member
5 years ago

Custom fonts not displaying properly in a course based on a content library template

I hope there's a simple explanation / fix for this before I have to try and convince my IT department to make company wide changes to the security policies across our browsers... or spend days rebui...
storyline 360
LaurenDuvall's avatar
LaurenDuvall
Staff
5 years ago

Hi Helen!

It sounds like you're running into font issues in Preview and Publish. Is this the only course that you're seeing letters missing? Or is this happening with other courses as well?

We'll need our Support Engineers to step in and help determine why the font isn't displayed correctly. You can connect with their team in a support case.

JoeP_iQ's avatar
JoeP_iQ
Community Member
5 years ago

Hey Lauren,

This is the only course it's ever happened with, and as I said I normally build from scratch but decided to use a template from the content library for this one, hoping to save a bit of time...

I've rebuilt the same slide on a clean template - the one of the left - and as you can see it's displaying perfectly. The one on the right is in the Illuminate template.

 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Hello Helen!

    Thank you for those extra details, and I'm happy to hear you found a workaround!

    We're happy to dig into this further with you and help determine why fonts aren't showing up correctly in the template. Please feel free to connect with a support engineer for help troubleshooting:

    CONNECT WITH A SUPPORT ENGINEER HERE.