Forum Discussion

sirajmohamed's avatar
sirajmohamed
Community Member
3 years ago

Custom Next and Back buttons not working in iPad landscape mode

Hi Folks,

I have a course developed in the latest version of Articulate Storyline 360. All the functions are working as expected in the desktop. However, when I launches it in the iPad, the Next and Back buttons are stopped working.

And to add bit more info, if I refresh the course in landscape mode, the buttons are starts working again. I don't know what's the issue and couldn't able to resolve it for quite a sometime now.

I really hope someone here can help me out to solve this problem.

Thanks in advance!

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hi Siraj, 

    Thanks for reaching out! So sorry to hear you're having difficulty with your course when viewing on your iPad. I understand your frustration. 

    Would it be possible for you to share you file with us here in this thread or privately in a support case? That way, we can take a closer look at what you are experiencing.

    Thanks so much! 

  • JudyNollet's avatar
    JudyNollet
    Super Hero
    3 years ago

    I suggest that you report this problem directly to Articulate's support staff. You can do that here: 

    https://articulate.com/support/contact/case 

    FYI: I had a similar problem, except it was with a Storyline block in Rise. The buttons in the lower part of the slide wouldn't work on my iPad unless I opened the block in full-screen mode. Fortunately, I could make it work by moving the buttons more toward the middle of the slide. But, of course, that's not always an option. 

  • sirajmohamed's avatar
    sirajmohamed
    Community Member
    3 years ago

    Thanks Luciana and Judy for your quick response. Really appreciate it.

    Unforutunately i couldn't share the working source file and hence i created a test story file with only the next and back buttons and reported this to the supported team.

    Thanks again!

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