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TraceyBrown-bf5's avatar
TraceyBrown-bf5
Community Member
1 month ago

December 2025 Importing PP Freezes Storyline

On Monday, I attempted to import a 23-slide PowerPoint into Storyline. Initially, it appeared to be working, but then it froze and never completed. I had to use Task Manager to end the Storyline proc...
storyline 360
JHauglie's avatar
JHauglie
Community Member
1 month ago
  • Are you importing the PPT from a shared/OneDrive location, or from your local system?
  • Is there some unusual font used in the PPT?
  • What other programs are running in the background?

I would start with a full system reboot (shutdown, wait 10 minutes [just long enough for the coffee to finish!], then restart); then close everything except Storyline. Make sure the PPT file is on your local system. If the file still does not import, contact Articulate and open a support case. You may have found another previously unidentified gotcha. (Or "bug.")

  • TraceyBrown-bf5's avatar
    TraceyBrown-bf5
    Community Member
    1 month ago

    I have tried both One Drive and local drive.  Same results.  Font is all Arial.  Rebooted, our IT even cleaned my hard drive.  Three other colleagues are having the same issue   

    • JHauglie's avatar
      JHauglie
      Community Member
      1 month ago

      Then I'd open a support case. Good luck!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      1 month ago

      Hello TraceyBrown-bf5, 

      Thank you for reaching out about the behavior you and your team are experiencing. I'm glad to see JHauglie reaching out with some helpful recommendations! 

      I don't see a case opened yet in our system. I've opened a case for you so we can take a closer look. We will continue the conversation via email in your case.