Disappearing Navigation in Rise

Hi Sue,

Sadly, we are experiencing these completion issues too.  Except in our case, if the completion isn't registered, often when the user logs back in, their progress has regressed to an earlier stage of the course somewhere instead of the last slide.  Its causing lots of frustration for our customers having to repeat content they've already completed, and lots of frustration for staff who are busy chasing up eLearning completions which, in fact, have already been completed :(

If it helps - we had advice from some external software experts we've engaged because this issue has been ongoing for us for over 1.5 years now.  The advice we were given from the experts was:

1.  Check the 'communication' settings in the package configuration of your LMS

2. To check the settings in your Scormdriver.js file (You can open the file and use the "Control F" search function to find these settings).  The advice we were given was to check that the following settings are set:

var EXIT_SUSPEND_IF_COMPLETED=true;

var EXIT_NORMAL_IF_PASSED=false;

USE_2004_SUSPENDALL_NAVREQ=true;

Note:   We are only in the early stages of testing if these settings make a difference - so its up to you if you take or leave this tip.

Good luck!