Forum Discussion
BeccaLevan
Community Member
Hello Carrie, and thank you for sharing that sample file with me!
When I published the file to Review 360, I wasn't able to recreate what you described with a black screen. I'm using the latest build for Chrome: Version 91.0.4472.164. Here's a quick 30-second Peek of my test.
- Are you running the latest version of Chrome on all devices?
You've gone through quite a few troubleshooting steps already, so from here, I'd like to enlist one of our support engineers to step in. I've created a case on your behalf, so stay tuned, and someone from my team will reach out with a next step!
CarrieEaton
4 years agoCommunity Member
I just checked and didn't have the latest version of Chrome, so I updated.....but same black screen.